Support

Refund Policy

Last updated: 16 September 2026

For PDF books, request a refund within 24 hours of receiving your file or download link if one of the eligible issues below occurs. This is the request window, not a promise that the money will reach your account within 24 hours.

Eligible Issues & Examples

• Wrong PDF: for example, you ordered Chemistry but received a different book.
• Damaged or incomplete PDF: for example, the file will not open or advertised pages are missing, and we cannot provide a working replacement.
• Inaccessible download: for example, the supplied link denies access and we cannot restore it.
• Duplicate payment: for example, you paid twice for the same order. Report it within 24 hours of the second payment; the extra payment is eligible for a refund.
• Non-delivery: if no PDF or link arrives by the delivery time confirmed before payment, contact us within the next 24 hours to request delivery or a refund.

Example: if your PDF arrives at 3:00 p.m. on Monday, send your refund request by 3:00 p.m. on Tuesday. Your request time counts even if we reply later.

Digital Returns

• PDF books do not need to be physically returned, and there are no return-shipping charges.
• A change of mind or choosing the wrong title yourself after receiving the correctly described, working PDF does not qualify under this policy. Please check the description and available sample before buying.
• After a refund, stop using the refunded PDF and delete your copies. Sharing or reselling purchased files is not permitted.

How to Request a Refund

• Email chapterdrop.info@gmail.com or message our WhatsApp support within the applicable 24-hour window.
• Include your book title or code, order contact details, payment reference, payment date, and a short explanation. Attach a screenshot of the issue if available.
• Do not send your full card number, PIN, CVV, password, or one-time payment code.
• We will review the payment and issue, then tell you whether a replacement or refund is available and explain the decision.

Refund Method & Timing

All approved refunds will be returned to the original payment method used to make the purchase (the payment-initiated medium itself). For example, a card payment will be refunded to the same card, not to another card, account, or cash.

The refund covers the amount actually paid for the affected product, including any discount applied. For a duplicate charge, we refund the extra payment.

We will confirm approval and notify you when the refund is initiated. The time for it to appear in your account depends on your bank or payment provider and is separate from the 24-hour request window.

Other Orders & Your Rights

This 24-hour policy applies to PDF books. If a hard-copy book is offered, its delivery and return terms will be confirmed before payment. This policy does not limit any rights you have under applicable law.

See our Terms & Conditions and Privacy Policy for purchase and data-handling details.