Legal

Privacy Policy

Last updated: 16 September 2026

This policy explains how ChapterDrop handles information when you browse our store, place an order, or contact support.

Information We Collect

• Contact details: the name, email address, and WhatsApp or phone number you provide when ordering or contacting us.
• Order details: selected books, quantities, promo codes, payment references, payment status, and delivery details. For a hard-copy order, this may include your delivery address.
• Support messages: questions, refund requests, and screenshots or receipts you choose to send.
• Browser data: cart and promo information saved on your device. Our hosting and third-party providers may also receive technical information, such as your IP address and browser type, when you connect to their services.

How We Use Information

• To verify payments, confirm orders, and deliver purchased books. For example, we use your agreed email address or WhatsApp number to send your PDF link.
• To answer questions, resolve download issues, and review refunds. For example, a payment reference helps us locate a duplicate charge.
• To keep necessary transaction records, prevent misuse, and meet applicable legal obligations.

Payments & Information Sharing

• We do not sell your personal information.
• Where PayHere is used, it processes your payment details under its own privacy policy. ChapterDrop does not collect or store full card numbers or CVV codes on this website; we use payment references and status to manage your order.
• Order details are shared with WhatsApp when you choose to send your order. Email, hosting, payment, and file-delivery providers handle information needed to provide their services under their own policies.
• Product samples may open in Google Drive, and the website loads fonts from Google Fonts. These services may receive connection information when used.
• We may disclose relevant information when required by law or to investigate fraud or protect lawful rights.

Browser Storage & Third-Party Services

The store uses local storage on your device to remember your cart and active promo for up to two hours and promo-use records for up to 21 days. Expired records are ignored or cleaned up when the store next reads them. For example, refreshing the page can keep your recently selected books in the cart.

You can clear this data in your browser settings; doing so resets saved cart and promo information. Blocking browser storage can prevent these details from being remembered. Linked services may use their own cookies or similar technologies.

Retention & Security

We keep order, payment-reference, and support records for as long as needed to fulfil orders, resolve disputes, and meet applicable record-keeping obligations. We take reasonable care to protect customer information, but no online service can guarantee complete security.

Never send your full card number, PIN, CVV, password, or one-time payment code to our support channels.

Your Requests & Contact

To ask about your information or request access, correction, or deletion, email chapterdrop.info@gmail.com. We may need to verify your identity, and some transaction records may need to be retained for legal obligations or unresolved disputes.

Policy Updates

Changes will be published here with an updated date. See our Terms & Conditions and Refund Policy for order and refund details.